Automation

Our team of professionals provides consultation services for the setting up of organizational RPA centers of excellence including client management. We also provide the services of client management, overall architectural planning for serial implementation of RPA at “factory” level, as well as full integration of RPA into the organizational infrastructure. We work closely with our clients in order to understand their automation requirements, and design RPA solutions tailored to their business goals. Consultation includes, inter alia, an initial assessment of the processes which may suit robotic automation.

Our team of skilled developers specializes in building optimal robotic processes which replace routine human operations, as well as applications of an intuitive nature. We do this by incorporating AI tools into a wide variety of applications and systems. Common RPA-AI combinations are: extraction and decryption of information from documents (Document Understanding), analyzing inquiries from customers which are received via the various communication channels (Communication Mining), automatic tests (Testing Automation) and more.

We focus on advanced development techniques and ensure our RPA solutions are efficient, reliable and scalable.

The department possesses high AI capabilities, as well as capabilities of extracting and decrypting information from documents. These abilities, combined with RPA – generate end-to-end automation also for processes previously requiring manual action for extracting information from documents. Examples for such documents would be: invoices, contracts, agreements, identity cards and more.

An AI engine for analyzing inquiries received from customers via the various channels – such as email, chat or service tickets. The engine is able to automatically understand customers’ intentions and requests and route them to the appropriate organizational department, without having to resort to initial understanding and labeling by human users. This results in an improved, accelerated and streamlined customer service cycle – with RPA operational processes forming an integral part of this.

Automatic testing is a field of activity which generates bi-products similar to RPA. This is also a process which is based on automatic processes in organizational systems, and therefore most RPA platforms also offer a Testing Automation module, which is based on a common development tool (Studio), as well as a professional profile and identical development skills.

It is possible to use automatic testing for carrying out testing for all types of organizational systems, including testing for Mobile Device development of the various types of devices. It is also possible to integrate automatic testing into organizational DevOps tools, thereby making automatic testing an integral part of the process of uploading versions of organizational developments onto the production environment.