Creatio

Creatio is a platform for business process management (BPM) and customer relationship management (CRM) that aims to help organizations optimize and improve work processes. The platform offers diverse tools for managing projects, automating processes, and improving customer service.

Characterized by a friendly user interface, high flexibility, and customization, Creatio provides support across a wide range of industries. It enables integration with other systems within the organization and offers tools for analyzing data and producing reports, facilitating real-time, data-based decision-making.

Solution Benefits

Discover what sets us apart

By integrating CRM and BPM capabilities into a single platform, Creatio empowers organizations to deliver a seamless customer experience. This unified approach connects customer data with essential business processes, leading to improved sales and service efficiency, heightened customer satisfaction, and deeper business insights.

Automation of a wide range of business processes, from customer inquiries to project management.

Comprehensive CRM Solutions enable the efficient management of contacts, sales opportunities, and customer service.

Creating business applications without the need for coding, makies it easier for organizations to customize the system to their specific needs.

The platform has extensive customization capabilities, allowing organizations to tailor the platform to their workflows and user interfaces.

Available in the cloud and on-premises, giving organizations the flexibility to choose the option that best suits their needs.

Core functionality

Modules engineered for your success

Enables the management of digital advertising, campaigns, lead management, and non-digital marketing events. It also supports email marketing and provides a 360-degree view of contact data, including account engagement history throughout the customer journey.

Facilitates order and contract management, sales efficiency tracking, and lead and opportunity management with existing customers. It includes sales forecasting and offers a 360-degree view that captures and analyzes customer data across multiple channels. This includes full history tracking, insights, engagement scoring, and seamless customer communication.

Supports call management and integrates machine learning models to assist in the management, prioritization, and prediction of inquiries. It features a smart contact center, knowledge management, and efficiency tools. This module also provides a 360-degree view of contact data with full engagement history across all channels throughout the customer journey.

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