The Intelligent Automation (IA) department at hms enables organizations to significantly expand their enterprise automation capabilities. This is achieved through the advanced integration of RPA-integrated agentic solutions, facilitating the integration and automation of business and IT processes that were previously considered too complex, costly, or unfeasible using standard automation technologies.
hms is a certified Cloud Applications partner and the exclusive USN (UiPath Services Network) partner in Israel, delivering enterprise-grade solution implementations with an expertise level equivalent to the vendor itself.
Furthermore, according to STKI surveys, hms consistently maintains its position over the years as Israel’s leading integrator in automation solutions, and specifically within the RPA domain.
The IA department at hms offers an end-to-end solutions framework—spanning from strategic consulting, scoping, and implementation to the establishment and ongoing operation of enterprise Centers of Excellence (CoE) in AI, RPA-based agents, and enterprise automation, including Test Automation, all built upon robust architecture and optimized organizational structures.
hms houses Israel’s largest Center of Expertise in autonomous agents, automation, RPA, and Test Automation, driven by proven methodologies and extensive, cumulative industry experience.
Our clients benefit from premium, stable, and high-performance deployments that feature advanced enterprise dashboards and real-time monitoring of agent and robot activities. Additionally, the department has developed proprietary templates, libraries, and complementary services designed to extend capabilities, accelerate development lifecycles, and drive standardization across development teams.
hms maintains continuous, close collaboration with platform and technology vendors, ensuring we remain at the forefront of innovation to deliver the most up-to-date, resilient, and cutting-edge solutions to our clients.
Placing customer satisfaction at the core of our priorities, we invest continuously in automation research and development, seamlessly integrating sophisticated AI-based models and solutions. Our team possesses deep architectural and technical expertise across the entire spectrum of autonomous agents and RPA bots.
We intimately understand our clients’ needs, delivering intelligent, tailored automation solutions designed to solve any enterprise challenge.
Our team of experts provides strategic consulting for establishing enterprise Automation Centers of Excellence, including governance and client management, alongside comprehensive architectural planning for high-velocity, “factory-model” process execution and full integration into the organizational infrastructure. We work in close alignment with our clients to deeply evaluate their automation needs and architect solutions that precisely map to their business objectives. This consulting also includes a preliminary feasibility assessment of candidate processes for automation.
Our highly skilled development team specializes in engineering optimized automation workflows that seamlessly replace both routine and complex operational human tasks. This includes advanced capabilities such as Document Understanding (extracting and decoding unstructured data), Communication Mining (analyzing customer interactions across multi-channel communications), Test Automation, and more. We focus on cutting-edge development techniques, ensuring our solutions are exceptionally efficient, reliable, and highly scalable.
The department leverages advanced, high-tier AI capabilities. By combining semantic data extraction and document decoding with core RPA infrastructure, we deliver true end-to-end automation—even for legacy processes that historically mandated manual human intervention to extract information. Key application examples include: invoices, contracts, legal agreements, identification documents, and more.
An enterprise-grade AI engine designed to analyze customer inquiries across diverse channels, including emails, chats, or service tickets. The engine automatically interprets customer intent and requests, routing them to the appropriate business unit without requiring manual screening or tagging by human operators. This results in a dramatically streamlined customer service lifecycle, accelerating resolution times and enabling deep integration into core operational workflows.
Test Automation delivers outcomes highly analogous to RPA, utilizing automated workflows across enterprise systems. Consequently, leading RPA platforms typically offer a dedicated Test Automation module, leveraging a unified development studio, shared professional profiles, and identical engineering skill sets.
Within our Test Automation framework, we execute comprehensive testing across all enterprise ecosystems, including mobile application testing across diverse device types. These automated testing suites can be seamlessly integrated with enterprise DevOps pipelines, serving as an organic gatekeeper within the CI/CD lifecycle when deploying enterprise developments to production.
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